Wholesale All In One – Refund Policy
We want every merchant using our Wholesale All In One app to have a smooth experience. If you run into any technical issues or have questions about billing or refunds, we’re here to help. This policy outlines when and how you may be eligible for a refund.
Refund Eligibility
Refund requests are considered under the following condition:
- The request is submitted within 5 days of the current billing cycle.
- The app is causing a significant malfunction (such as system errors or loss of store data) that our team cannot resolve.
Refunds Not Granted
Refunds are not provided in the following cases:
- You changed your mind about using the app.
- You purchased the app on sale or used a discount code.
- The app was added for testing or evaluation purposes.
- You accidentally subscribed or installed it.
- You feel unqualified to use the app effectively.
- You’re requesting a refund purely as a gesture of goodwill.
- You are requesting refunds for prior billing cycles.
- You’re seeking a refund for custom work or development services.
- The issue is caused by other third-party apps or themes on your store.
How and When Refunds Are Processed
There are two cases:
If your store has already been charged for the billing period, we will initiate a refund after confirming the issue.
If the charge is still pending, you may need to wait until it posts before a refund can be issued, or contact Shopify Support to cancel it before it processes.
Please note: Shopify handles all billing directly. We can only request a refund on your behalf after a charge has been made. We appreciate your patience and understanding during this process.
Forgot to cancel during trial?
If your trial ends and you’re automatically charged, but you contact us within 5 days of the billing cycle, you may be eligible for a partial refund (50%) of that first charge.
Changes in Subscription Plan
When you change your subscription tier:
Shopify automatically cancels the current recurring app charge and sets up a new one.
Based on Shopify’s billing behavior, the new charge might either take effect immediately or after the current billing cycle ends.
If the new charge applies right away:
Upgrading results in a prorated fee based on the number of days left in your billing period.
Downgrading usually generates a prorated credit that can be applied to future app charges.
How to Request a Refund
If you’ve reviewed the refund policy above and believe you’re eligible, please CLICK HERE to fill out our Contact Form. Be sure to include all relevant details.
Once submitted, our support team will review your request and get back to you as soon as possible with next steps.