What this guide helps with
This guide helps if the dashboard is slow, not loading, or if you cannot access a page.
If a page is not loading
- Refresh the browser page.
- Clear the browser cache if the issue continues.
- Try opening the dashboard in a new browser tab.
If you see a permissions message
- Confirm you are logged in as the store owner or admin.
- Check that your Shopify account has access to the app.
- If you do not have access, ask the store owner to grant permission.
If the dashboard loads but sections are blocked
- Try logging out and signing in again.
- If a page still does not open, contact support with the issue.
Tip
Use a supported browser and keep your browser updated for the best experience.