1. Check App is in test mode? it must be live mode

If you have change wholesale app mode to live from test mode. Then Discount will not show to all customers. Make sure that app mode must be live mode.

2. Check App token should not be missing in the theme.

If you want to show discount on another new theme, then you need to put wholesale app token in this new theme by copying it from existing theme. But if you are using discount in new theme, then you need to put Token in it that is provided by wholesale team. If this token is missing, then no discount will be showing.

If in your theme customization, Token is missing, then you need to follow this link to add this for enabeling wholesale app discount. Click here

3. Customer account must be active.

Discount sometime not work, because you have created disocunt rule based on loin or customer tag based. In this case, any customer who login with not active account , will not recived any wholesale discount. You can see by check customer account. If in Customer profile, under the customer section, Has an account is showing or not.

For more explaination about, how we can check customer account status, you need to follow this link: Click here

4. Pricing rule tag must be in customer account.

Sometimes you have created rules based on tag based, and that tag not exist in customer profile. Make sure that discount rule tag must be exist in also customer.

Tag in Wholesale pricing rule

Tag in customer profile

5. Customer must be logged in.

Sometime you have created rules for only logged in customers. That's way, some customers approach your store products without login or they faced some problems during login process. Some login issue occur due to shopify capcha. Because Shopify Capcha restrict multiple times login attempts. That's way, You need to disable Shopify capcha for avoiding this issue.

Below is instruction screenshots for disable Shopify Capcha:

Case #1: When multiple discount set for same collection or product based on same tag.

If you have created multiple discounts rules on same collection or product based on same tag. In this way, due to rule priorty, only one rule will be working at a time, That's way your another discount rule will not work for that tagged customer.

Note, Can add multiple tags but make sure products are not common in different rules.

Case #2: When actual product price update in shopify product section.

You have already created disocunt rule based on fixed price. After some time, you changed Actual product price in shopify product section. In the way, Before updating, Product actual price was $50 and You were set wholesale set $40 fixed price in wholesale app disocunt rule. After that, You changed actual price from $50 to $30. In this way, Wholesale fixed price $40 become greater than actual product price. Discount will not work. Wholesale fixed price discount must be less than Actual product price.

Wrong price set example:

correct price set example:

Case #3: When product not exist in collection, on which collection based rule created.

Most of the case, You have created rule based on specific collection, on frontend you see that discount not showing on any product . In this case you need to check that this product must be exist in that specific collection, on which based you have created rule in wholesale all in one app rule.

Specific collection selected in wholesale rule:

Product must be exist in this specific collection:

Case #4: Multiple rules tag should not exist in customer account.

Sometime discount not showing, if in customer account exist more than one tags exist of multiple disocunt rules. In this case, Rule priority issue happened, only single rule will be applied and this customer will get this discount. Make sure that, Customer must have single discount rule tag.

wholesale Discount rules:

Must have single tag: